T&Cs

Please review these terms and conditions thoroughly. By using this Website and the Services and information offered therein, you agree to these terms and conditions.

By purchasing products from our Website, additional terms and conditions will apply relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Accuracy of content

We have done our utmost to ensure all information we have provided on our website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this website or on any linked site.

If there is any doubt, please seek legal counsel.

Use

The website is made available for your use on your acceptance and compliance with these terms and conditions. By using this website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the website or the services.

If you make any public comments on this website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the website or the services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Altering or Modifying our Products

This is strictly prohibited and we do not give any of our customers permission to change, modify or alter our products and wax burners in any way in case it affects the use and safety of them. For example, painting on them, sticking adhesives to them, adding glitter or any other substance to them. Safety is our primary concern at WMS and we spend a lot of time ensure that our products are fit for purpose and safe to use. If we see our customers are altering our products in any way we reserve the right to close their account.

Indemnification for loss or damage

You agree to indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this website or the services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

Content of this website is subject to copyright held by us, including all uploaded files, layout, data, graphics, articles, data, photos, all content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the website or in connection with the services. Use or replication of our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for any purpose, unless expressly agreed by us, in which case we may need a Licence Agreement to be signed.

If you wish to use any of our content or intellectual property,  you should submit your request to us at by emailing waxmeltsupplies@yahoo.com

Damages/Shortages

Please check the contents of your order on arrival and advise of breakages or shortages within 72 Hours. Photographic evidence will be required.

If there are any damages or issues with your order please email us at

enquirieswaxmeltsupplies@yahoo.com

within 72 hours with the following details:

  • Your full name and the name of your business
  • Your order number
  • The items that are broken, ie model, colour and number (e.g. 2 grey Rome Deluxe burners)
  • Pictures of broken items

We will get back to you within 72 hours with a full refund for the broken/damaged goods. Replacements are only issued instead of refunds at the owners discretion.

if you wish to return non-faulty products, you may do so at your own cost. We will refund them once they have been received back into our warehouse. 

 

Carriage

  1. All prices listed do not include postage and packaging.
  2. Postage and Packaging on all goods will be charges per order not item.
  3. UK Standard Postage and Packaging is charged depending on weight of goods ordered and the number of boxes being shipped, plus location in the country. Postage cost is for UK only. 
  4. International destinations vary. Prices available on request.
  5. Any charges incurred by Wax Melt Supplies Ltd for the return of goods, caused by the failure of the client to accept or fail to collect goods delivered by delivery agents within the specified time given at time of attempted delivery, will charged to the client at the rate of £10.00.

Limitation of Liability

The information contained in the website is for information purposes and guidance. Wax Melt Supplies Ltd is not providing any recommendations or endorsements to any product or service promoted on the website. 

We take no responsibility for the accuracy of any of the content or statements contained on this website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the website or our services.

Information Collection

By using this website you are agreeing to our Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please feel free to review said policy.

Confidentiality

All personal information will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances out with our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to breach computer systems.

Refunds

  1. Please note that The Consumer Contracts Regulations 2013 do not apply for Business to Business transactions and by purchasing from WMSL you are confirming that you are a business and therefore are bound by our terms and conditions. 
  2. Breakages and Damaged Goods must be reported within 24 hours of delivery. We may request that the damages goods are returned to us within 14 days. The company agree to refund the cost or will arrange collection where applicable. Photographic proof will be asked for.
  3. It is the Clients responsibility to obtain proof of postage when returning any goods. 
  4. No Refund or Exchange will be given if the client fails to comply with our terms and conditions.
  5. Refund of any monies will be made within 30 days of the date of cancellation notice, providing all goods have been returned to WMS Ltd, undamaged, unused and in the original packaging. 

Governing Law

The contract between us shall be governed by the laws of Scotland and any dispute between us will be resolved exclusively in the courts of Scotland.

If you wish to write to us, please send to our trading address:

Wax `Melt Supplies Ltd, Unit 4, Harestanes Industrial Estate, Braidwood, South Lanarkshire, ML8 5PP

Company No:   SC

By placing an order you agree to the terms and conditions stated above.